By using this website or any of our services, you consent to the use of your personal data in the manner contained in this policy, to the extent permitted by law. Please read this policy carefully and note that the English version of this policy is binding, all other translations are only for convenience purposes.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals and our wider operations]in the European Economic Area (EEA).
Please note that if you are in the European Economic Area, United Kingdom, Switzerland or any other country that the EU General Data Protection Regulation 2016/679 (“GDPR”) applies (hereinafter referred to as “Europe”), you will not be required to consent to this Policy, however, by using My Booking Hub, you acknowledge that you have read and understood its terms. The provisions of 12 of this policy apply to you specifically.
Please note that if you live in California, the California Consumer Privacy Act applies to you. The provisions of Section 11 of this policy apply to you specifically.
While our Services are mostly aimed at corporate bodies, it is important to note that our Website and Services are not designed for use by individuals under the age of 18. If you are not up do not use the Services and/or submit any information through the Services. If you have reason to believe that a child under the age of 16 has provided personal information to My Booking Hub through the Services, please contact us at email@example.com, and we will delete that information from our databases to the extent required by law.
We are BookingHub.AI, a company registered in the United Kingdom but operating services globally. We are an online platform focused on allowing business organisations to automate their booking processes. We are based in Edinburgh, United Kingdom. Regarding any issue related and connected to your privacy on our platform, we can be contacted through contact@MyBookingHub.co.uk. We have a dedicated team who would endeavour to respond to your email timelessly.
To maximize your experience on our website, we collect information in the following ways:
When you provide them to us either by access, use or purchasing our services, registering for our platform (including but not limited to when you connect your profile on a third-party platform with your registration details), request certain information from us or interact with us either online or offline in any manner whatsoever.
We also passively collect information when you use our service. This collection of information can be from information in your browser or device.
As you interact with any of our platforms, we may automatically collect Technical information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical information about you if you visit other websites or when you visit our sites and applications or use our applications on third-party sites or platforms using one or more devices which employ our cookies whether or not you are logged in or registered. To disable cookies, please refer to our cookies policy here.
We also collect information through analytics tools including but not limited to Google Analytics, etc.. This collection happens when you use any of our services or visit our platforms.
Through the mediums stated in 3, either from those provided to us by you, through third parties or through passive and automated means, depending on how you use our Website, we collect the following information from you.
Registration Information: When you create an account with us. We collect your contact or log-in details which includes but are not limited to name, email address, country of residence, zip/postcode, any other information you choose to share with us such as (bio, profile picture etc.).
Transaction Information: - This is collected when you contact us about a transaction on the platform. The information that will be collected includes but are not limited to banking information, contact information such as your phone number, email address, mailing address, any other information you provide to us. Our payment processors also collect and retain information related to your transactions. Please note that in many cases, We cannot view or access all of the information you provide to us for compliance purposes, such as complete bank account numbers or payment information, as this may be transmitted in an automated manner directly to the vendor or party that requires that compliance information.
Compliance Information: Information provided needed for compliance purposes as required for our services.
Information about your visits to and use of our platform including the referral source, length of visit, page views, and website navigation paths.
Location Information - These are information about your location provided by a mobile or other device interacting with our platforms, or associated with your IP address, where we are permitted by law to process this information.
Information, such as your name and email address, that you enter in order to set up subscriptions to our emails, updates and/or newsletters.
Usage, viewing, technical, and device data when you visit our sites, use our applications on third-party sites or platforms, or open emails we send, including your browser or device type, unique device identifier, and IP address.
Information contained in any communications that you send to us by email or through our website, including its communication content and metadata.
Activity information about your use, and the use by any person(s) you authorize through your account, of our sites and applications, such as the content you view or post, how often you use our services, and your preferences.
Please note that the information we collect from you are categorised as follows: (a) identifiers (company name, email address, ip address, location informations); (b) Internet and device information (browsing history; IP address, cookies, device details, browser information) (c) sensory information (if you call us, send an email or leave a voicemail); (d) usage Information (such as information about how you use our website(s), products, and services); (e) marketing and communications information (This is tied to your preferences in receiving marketing from us and third parties and your communication preferences); and (f) other information that identifies or can be reasonably linked to you.
We do not collect any special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
You are not required to provide personal data to us. It is within your right to decline any request to provide information to us. However, your failure to do so may affect our ability to provide the services you request. It might also limit the use of our platform to its full potential. You may also review, change or remove certain types of your information provided to us through your account settings.
In line with regulatory provisions, applicable laws, your preferences as set on our platform or third party platforms, we use information collected from you or related devices in the following manner or any other manner as stated on the relevant pages of our platform:
Administering, improving or promoting our services and ensuring that we maximize the potentials of our platform for your use.
Personalizing the use of our platform as selected and set by you.
Inform you about upgrades to your purchases, bookings or our offerings;
Internal use by our staff and contractors to ensure the maximization of your use of our platforms.
Ensure that you are properly optimized to receive technical support.
Analyzing data usage trends and preferences in order to improve the accuracy,effectiveness, security, usability or popularity of our Services.
Communicating with you regarding a) marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you (you can inform us at any time if you no longer require marketing communications either by clicking unsubscribe at the bottom of the email or contacting us in other ways provided); b) your account or transactions on our platform; (c) send you KYC information or request feedback about features on our platform; (d) notify you of changes to our policies; and (e) sending you non-marketing commercial communications such as dealing with inquiries and complaints made by or about you relating to our platform or any other communication to us from you.
Technical activities, such as bug detection and error reporting, etc.
Providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information); and
Security, Fraud, and Legal Compliance, including to detect, investigate and prevent activities that may violate our policies or be illegal.
If you are located in Europe, we process information as listed in this policy as necessary (i) to fulfil our obligations under our contract with you or in order to take steps at your request prior to entering into a contract, or (ii) for our legitimate interest, such as to maintain our relationship with you or to protect you when you use our platform.
Your information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to obtain an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. We will notify you if we need to use your information for unrelated purposes and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Except as provided in this policy, we will not provide your personal information to third parties. The way in which we may disclose information collected from you are:
For compliance purposes like payment processing or identity verification.
To maximise our service to you, we might disclose to our partners and service providers which includes but are not limited to banks and payment providers, third-party identity checking or credit reference agencies, communication providers, analytics tools, IT, information security and cloud services providers.
We may share your information with your consent, such as when you post personal information on platforms accessible to third parties, or you share your profile activities with third-party platforms.
Please note that once we share your personal information with another company, the information received by the other company is controlled by that company and becomes subject to the other company’s privacy practices.
We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic financial transactions entered into through our platform will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet, however, we undertake to take all reasonable steps to ensure the safety of your data.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are:
The right to request access to your personal data (commonly known as a “data subject access request”): this enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
The right to request correction of such personal data that we hold about you: this enables you to have any incomplete or inaccurate data we hold about you corrected. However, we may need to verify the accuracy of the new information you provide to us.
Request erasure of your personal data: this enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
The right to object to processing of your personal data, where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms: You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
The right to request restriction of processing of your personal data: this enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
The right to request the transfer of your personal data to you or to a third party: we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
The right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex, requires additional efforts or you have made several requests. In this case, we will notify you and keep you updated.
For the purpose of this clause 8, legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through email or any other choice of communications as set by you.
We keep your personal data in an identifiable form for as long as we have a legitimate reason to use the data and as required by law. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you live in California, you may have the following rights over your information:
For the period covering the 12 months preceding your request, you may request that we disclose to you the categories and specific pieces of information collected about you, the categories of sources from which we collected that information, and the purposes for which your information was collected.
You may also request that we delete the information we collected from you.
You have the right not to be discriminated against for exercising your rights over your information.
You may submit a request to exercise your rights by sending us an email at contact@MyBookingHub.co.uk.
In addition to the clauses contained in this Policy, if you are a user in Europe, as directed by the GDPR, the following provisions apply to you. However, if you have doubts on whether the provisions in this (12) applies to you, please contact a legal practitioner for advice.
My Booking Hub is a data controller under the provisions of the GDPR, and we are responsible for how your information is collected, used and disclosed. Please note that - the information collected by us is controlled by the terms of this policy, and our cookies policy.
We only collect information to the extent needed and germane for the performance of our contract to you, provide services on our platform and perform all the rights, obligations, responsibilities and terms contained in our Term of Use.
For the purpose of (d), “performance of contract” means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
We also collect information for our legitimate interest, on the basis of consent, to improve the quality of service provided to you, to respond to your questions, to provide marketing information to you, for legal reasons, to make and receive payment for the security of our platform, to enforce our Term of Use, to engage in business change, to comply with a legal or regulatory obligation and to create anonymous data.
For the purpose of the above point, legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
For the purpose of (e), comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Users in Europe have the right to opt-out of all of our processing of their data for direct marketing purposes, to do this you click “unsubscribe” at the bottom of a marketing email or edit your preferences in your account setting.
Users in Europe also have the rights contained in 8 (a-g). In addition, they may also object to our uses or disclosures of personal data, to request a restriction on its processing, or withdraw any consent, though such actions typically will not have retroactive effect. They also will not affect our ability to continue processing data in lawful ways (for example, if you opt-out of the use of your telephone number for direct marketing, we might still decide to contact you by phone regarding potential fraud on your account).
Users in Europe also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. You also have the right to lodge a complaint with the supervisory authority of your residence, place of work or where the incident took place. However, we endeavour you to please contact us first at contact@MyBookingHub.co.uk.
We will only keep and retain the collected information as needed and pertinent for the collected data and as permitted by law. As soon as we no longer need to keep the date, we will remove it from our platforms and systems and take needed steps to anonymise it and make it undetectable to you.
When we no longer need to use your information, we will remove it from our systems and records and/or take steps to anonymise it and take other steps to protect them. We regularly review our security procedures to consider appropriate protection methods. However, please be aware that despite our best efforts, no security measures are perfect or impenetrable.
When determining the retention period, we take into account various criteria, such as the type of products and services requested by you or that you are provided with by us, the nature and length of our relationship with you, possible re-enrolment with our services, the impact on our platform if we delete the information about you, mandatory retention periods provided by law and the statute of limitations.
For any transfer, wherever your personal data is transferred, stored or processed by us, we will take steps to safeguard the privacy of your personal information, where the recipient provides appropriate safeguards, such as model contract clauses, binding corporate rules, or regulatory mechanisms like the EU-U.S. Privacy Shield framework. For any information on your privacy, any question and these regulations, you can reach us as contact@MyBookingHub.co.uk.
In case you have any question about this policy, you can contact us at Contact@MyBookingHub.co.uk. You can also reach us at our registered address. All correspondence should be sent to ClearSky Logic Limited, 8 Albany Street, Edinburgh, Scotland, EH1 3QB.
Please contact us if you have any queries or concerns about our use of your information (see section 13). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
the Information Commissioner, in the UK, and
a relevant data protection supervisory authority in the state of your habitual residence, place of work.
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